酒店前台接待常用英语
Document serial number【KKGB-LBS98YT-BS8CB-BSUT-BST108】
基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ I ~
只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~
May I have your name, please 请问尊姓大名
May I have your check-out time, please 请问您什么时候结帐离开
May I see your passport, please 请让我看一下您的护照好吗
May I know your nationality, please 请问您的国籍是什么
2． 麻烦客人时，可使用Could you ~ Could you fill out the form, please 请您填写这张表格好吗
Could you write that down, please 请您写下来好吗
Could you draft the fax, please 请您写下传真的草稿好吗
Could you hold the line, please 请不要挂电话好吗
3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee 请问您要喝茶还是咖啡
Would you like to take a taxi 请问您要搭计程车吗
Would you mind sitting here 请问您介意坐在这里吗
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 When would you like to visit Foshan 请问您想要何时参观佛山
When would you like to have lunch 请问您想在哪里用餐
What time would you like to eat 请问您想何时用餐
酒店前台接待常用英语精选版
