某足浴中心运营手册
营运手册
2021.12
目 录
第一节 手册名目······························································1
一、手册前言······························································2 二、总经理致······························································2 第二节
公司概况······························································3
一、公司简介、理念························································4 第三节 公司架构······························································7 第四节 职员个人进展空间及晋升················································8 第五节 项目消费及房态简介····················································9 第六节 职员项目提成标准······················································11 第七节 楼面服务人员流程及标准················································11 第八节 技术服务人员流程及标准················································31 第九节 人事治理制度··························································42 第十节 职员日常治理··························································43 第十一节 薪资与福利 ···························································45 第十二节 职员行为标准··························································46 第十三节 职员奖惩······························································47 第十四节 沟通与申诉····························································48 第十五节 专门工种的相关规定····················································49
一、行政人员相关规定及处罚条例··········································49 二、收银员相关规定及处罚条例············································50 三、采耳师、修脚师相关规定及处罚条例····································51
第十六节 安全治理·····························································52 第十七节 职员手册的使用规定···················································53
第一节 手册前言
一、 手册说明
欢迎您加入到我们那个团结向上、严谨爽朗、快速进展的团队中来，共同参与公司以后的进展，在此，期望您连续学习、积极进取，祝您工种愉快！
本公司职员手册将向您陈述本公司的经营理念及价值观，介绍本公司内部最差不多的规章制度，讲解您在本公司所拥有的差不多权益、应履行的责任和义务，关心您更快地融入团队，愉快地开展工作。
本守册中规定的政策或制度可能会随着公司的进展与经营环境的变化做出相应的修订。在任何政策或制度变动后，我们都将及时地对本手册内容进行更换并通知您。您有不明确的地点，请及时向人力资源部咨询。 本手册内容属于企业知识产权，请您不要复制、转抄或者提供给公司以外的任何单位或个人；如您要离职，请在离职前将所持的?职员手册?交还部门负责人。 请您妥善保管并有效利用?职员手册?如有遗失或者损坏，请您及时报告本部门负责人。
二、 总经理致辞
尊敬的各位同仁：
欢迎您加入明富足浴保健集团，并成为〝明富〞大伙儿庭中的一员！
〝明富〞以诚信为基石，秉承〝绿色的信念，倡导健康消费〞的经营理念和〝用心服务，铭感于心的服务宗旨；来服务于我们的顾客，您的到来又为〝明富〞增加了生气和力量，因此，在此预祝您踏上成功的道路。
作为公司的职员，当您打开手册，您就应该明白，您有责任和义务去了解公司的一切，学习和遵守企业的各项制度和章程，手册中的制度和章程不是束缚我们的绳索，而是连接我们的纽带、指引我们成就自我，从而走向成功的桥梁，只有我们团队一致、勇于挑战、善于创新，一起充分发挥团队力量、树立我们的企业文化，才能把我们的企业打造成一家有品味、有特色、有阻碍、有效益的企业。
在此，我衷心的祝愿我们〝明富〞的全体职职员作愉快！合家欢乐！
总经理：***
二、职员应熟悉 号码一览表
总经理 店长 楼面经理
总台 技术经理 培训师
某足浴中心运营手册
