D. goodwill
38. In a ____ request, the sender asks for an action that will be done willingly. A. routine B. claim C. negative D. opening
39. The two styles of reports are formal and _____. A. analytical B. annual C. informal D. impersonal
40. A company’s annual report to stockholders is an example of a _____ report. A. informal B. formal C. preliminary D. ineffective
41. _____ reports present information, so they include very little analysis. A. easy
B. analytical C. preliminary D. informational
（二）
1 Business etiquettes means ___. A. business settings B. business manners
C. business communications D. business barriers
2．It is important not to patronize or _____ people who do not speak your language fluently.
A. Look down on B. Talk down to C. Look into D. Look up on
3．Use ____ in a message that contains good or neutral news or that makes a routine request.
A. direct order B. indirect order
C. direct-indirect order D. directly
4． Use ___ in messages that contain bad news or that try to persuade the receiver. A. direct order B. indirect order C. directly
6
D. indirect-indirect order
5．The two most common internal documents—those written for use within an organization are _____. A. advise and information B. memos and emails
C. requests and information D. memos and policy
6．In _____, all lines begin at the left margin. A. Block format
B. Modified block format C. Simplified block format D. Simplified format
7．Employees prefer open and free climate to ______and ____ climate. A. closed, blocked B. closed, casual
C. closed, authoritarian D. blocked, casual
8．Never patronize your client, the word patronize means____. A. talking down to B. respecting C. looking into D. looking through
9．Words such as “Actress, salesman” are considered to contain _____ in business communications. A. disability bias B. gender bias C. age bias D. national bias
10．Memos are often used because they are less expensive, ___ and complex. A. time consuming B. time saving C. time honored D. time killing
11．Gathering fresh data often are done in ____. A. primary research B. secondary research C. academic research D. second-hand research
12. All lines must begin at the ____ in block format. A. middle
B. right margin C. left margin D. the above
13. Regardless of the format used, informal reports have three main parts: _____.
7
A. opening, body, closing
B. opening, introduction, closing C. body, opening, headline
D．body, opening, introduction
14. Environmental factors such as lighting and humidity may create ____ to communication process. A. natural barrier B. external barrier C. internal barrier D. national barrier
15. Sentences which contain ___ are bias-free. A. aggressive words B. courteous words C. passive words D. angry words
16. ____ is often used and seen as the oral version of email. A. video conference B. voice mail C. pager
D. electronic mail
17. In the business setting, communication process is called ____. A. external communication B. professional communication C. business communication D. internal communication
18. The symbols contained in a message can be ___ or ____. A. verbal, nonverbal B. oral, verbal
C. written, nonverbal D. oral, electronic
19.____ are words used in speaking and writing. A. oral symbols B. messages
C. verbal symbols D. graphs
20. Motivating or persuading others to act in a certain way depends on your ability to convince them that they will benefit from that actions. Depend on means ___ A. cancelling B. consisting of
C. having an impact on D. relying on
21. A memo from a supervisor to an employee within an organization is regarded as ___.
A. external communication
8
B. meaningful communication C. nonverbal communication D. internal communication
22．When a manager communicates his or her recommendation to company officers, the communication is regarded as ___. A. lateral communication B. downward communication C. informal communication D. upward communication
23．Another factor of message environment is the social setting. In most situations, ____ is not a good place to conduct business for most Americans. A. an office party B. a tennis court C. a golf course D. a tea party
24．Personal ethics derive from the person’s upbringing. Derive from means____. A. removing from B. returning from C. coming from D. protecting from
25. The ___ is the central theme or most important thought in a message. A. supporting information B. request
C. communication information D. main idea
26. When adjusting the content of a message to the receiver, a sender should ____ --- put yourself in the place of the receiver. A. support the receiver B. practice empathy C. reject the receiver D. neglect the receiver
27. Spend time proofreading after you compose a message, and your message will be error-free. Error-free means___. A. containing no mistakes B. being full of mistakes C. having been modified D. having been reworded
28. Informal communication does not follow _____ . A. informal report B. formal report
C. established lines of authority D. lateral communication
29. You may write an email to thank all the committee members who ___ the research and design of the new leave policy.
9
A. contributed to B. consist of C. congratulate D. communicate
30. Primary research involves _____. A. Gathering useful data
B. Locating data that has been gathered C. Gathering fresh data
D. Gathering data that has been reported
31．Specific facts and details should appear in ______. A. Developmental paragraphs B. Closing paragraph C. Opening paragraph D. Topic sentence
32．Most Americans prefer to stand ____ when talking to others. A. Less than 18 inches B. More than 3 feet C. 18 inches to 3 feet
D. Closer than a couple of feet
33. ____ are messages with neutral news. A. order and friendship letter B. claims and order
C. claims and friendship letter D. claims and routine requests
34. Developmental paragraph can support the main idea by providing____ and____. A. opening remark, closing remark B. topic sentence, opening remark C. specific facts, details D. ending and examples
35. When communicating with strangers, ___ would like to stand 18 inches to 3 feet. A. western people B. Asian people C. most Americans D. Japanese
36. _____ is the central theme or most important thought. A. supporting information B. main idea C. direct order D. indirect order
37. When adjusting the content of a message to your receiver, ____ ---- put yourself in the place of the receiver. A. practice drill B. practice empathy
10
4015.商务交际英语(1)易考通习题册 - 图文
