Dear Thank you for your kind letter regarding your exceptional treatment by one of our employees. A copy of your letter has been forwarded to the personnel department and will be included in the employee's file. So seldom is it that a customer takes the time to write a letter of appreciation， that I feel moved to reward your initiative. Please accept the enclosed certificate， which， when presented， will entitle the bearer to a ten percent discount on the merchandise being purchased at that time. This is but a small token of our appreciation of customers such as you， upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace. Again， on behalf of our entire organization， a heart-felt thank you. Dear Because Mr. Jones is out of the office for the next two weeks I am acknowledging receipt of your letter dated May 20， l983. It will be brought to his attention immediately upon his return. If I may be of any assistance during Mr. Jones' absence，please do not hesitate to call. Dear The [product name and model number] that you mailed to us for repair was received on [date] We will be returning it to you as soon as the necessary adjustments are made. We are sorry that you experienced a problem with our product and want to thank you for purchasing a [name of product] Dear This is to inform you that we have carefully reviewed your estimate on the parking lot refurbishing. We are planning to contract with you for this work. We are unable to let this contract immediately， as final approval of expenditures of this nature must come from the head office in New York. We expect to receive approval or disapproval within the next 30 days. At such time， we will contact you with instructions accordingly. If we may be of any assistance in the meantime please feel free to contact this office. Dear _： We appreciate your interest in submitting to us an idea or proposal relative to： _ Our firm receives many ideas， suggestions and proposals，and has many of its own projects under development. Therefore，it is possible the idea or prooposal you plan to submit to us has been considered and/or may already be in the planning stages. Nevertheless， we would be pleased to accept your idea or proposal for review， provided it is accompanied by this acknowledgement letter signed by you. It is understood that： 1. Samples or other submissions will be returned to the submittor only if return postage or freight is prepaid. 2. The company accepts no resonsibility for casualty or loss to samples in our possession. 3. The company can accept no responsibility for holding any information in confidence. 4. The company shall pay compensation only in the event it， a） accepts the idea， b） has received the idea only from the submittor， and c） reaches agreement with the submittor as to terms and conditions. If these terms are acceptable to you， please sign where indicated below and return together with your idea or proposal. Very truly， The foregoing terms and conditions are understood and acknowledged. _______________________________ Submittor Dear We are sorry to hear that you have been experiencing problems with your new [name of product]. While we do ask that our customers contact their dealer in the event of a problem， we recognize that， in your case， it his would be impossible. Therefore， if you will carefully package the unit in its original carton and send it to us，our \thorough examination to determine the source of the problem. If the problem turns out to be a minor adjustment， we shall make the repair and be sure to return the [product] to you within thirty days. If our determination is that the unit is defective， we will send you an immediate replacement. Again， I am sorry that you experienced this difficulty and wish to thank you for your patience and for purchasing our [product]. GUARANTEE FOR VALUE RECEIVED， the undersigned hereby guarantee absolutely and unconditionally prompt payment of the within Note and agree to pay all cost of collection， legal expenses and attorneys' fees， incurred or paid by the holder of the within Note in the collection and/or enforcement of said Note and the enforcement of this Guaranty. No renewal or extension of said Note， no release or surrender of any security for said Note or this Guaranty，no release of any person primarily or secondarily liable on said Note （including any maker， endorser or guarantor），no delay in the enforcement of payment of said Note or this Guaranty and no delay or omission in exercising any
商务英语BEC高级写作范文
