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中国民航英语工程
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乘务英语考试大纲
（试行）
中国民航总局
2001年10月
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第一章 考试总则
第一节 考试性质
民航乘务专业英语考试是由中国民用航空总局组织, 对民航系统内乘务人员的正规英语水
平考试.
第二节 考试目的
民航乘务人员的英语水平直接影响着中国民航的服务质量, 影响着中国民航的对外形象,
民航乘务专业英语考试的目的是用考试的方法促进民航乘务人员英语水平的提高, 也为各航空公司安排乘务工作时提供考察乘务人员英语水平的参考依据.
第三节 考试对象
民航乘务专业英语考试的对象是中国民航系统内的在职乘务人员以及高校乘务专业的毕业
学生.
第四节 考试内容
民航乘务专业英语考试的内容涉及乘务员素质、机上设施、航前航后准备、机上娱乐、餐饮服务、危险品处置、客舱服务、紧急情况处理、机场设施、海关、检疫等方面的知识。
语言范围主要是基础知识. 内容如下:
1．各级考生需掌握的相关的阅读和听说的词汇量. 分别为:
初级------2000/1500 中级------3500/2500 2．语音语调基本正确。
3．词法:某些词的词形变化、各类词的作用和构成. 4．句法:简单句、并列句、复合句及各种从句。
5．动词:动词的基本时态、非谓语动词(不定式、动名词、现在分词、过去分词)的形式及其
作用。
6．形容词和副词的三种级别的用法。 7． 虚拟语气。
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第五节 考试重点
一．理解能力
1．能正确理解原文, 掌握所读材料的主旨和大意. 2．根据所读材料进行一定的判断, 推理和引申.
3．既理解个别句子的意义, 又理解上下文之间的逻辑关系. 4．领会作者的观点和态度. 5．能根据原文正确做出各种练习.
二．运用能力
1．能正确运用自己的基础知识完成各类试题. 2．能听懂考试要求内容并能正确表达自己的观点.
第六节 考试等级
民航乘务专业英语考试根据考试重点和难度设两个等级: 初级和中级.
第七节 考试形式
民航乘务专业英语考试的两个等级均设笔试, 听力, 口试三种形式. 各级的具体考试形式如下:
一. 笔试 （100分）
初级考试:100分
1. 词汇句法 题量20句. （20%） 2．阅读理解 题量4段20题. （40%） 3．完形填空 题量10个空 （20%） 4．英译汉 题量8句 （20%）
中级考试：100分
1. 词汇句法 题量20句. （20%） 2．阅读理解 题量4段20题. （40%） 3．完形填空 题量10个空 （20%） 4．英译汉 题量8句 （20%）
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二.听力与口语 （100分）
I．听力
初级考试:60分
1．辨音数字 题量10个音标.（10%） 2．单句选择 题量10句. （10%） 3．简单对话 题量10段. （20%） 4．短文 题量2篇10题（20%）
中级考试:60分
1．数字 题量10个. （10%） 2．单句选择 题量10个. （10%） 3．简单对话 题量10个. （20%） 4．简单文章 题量2段10题 （20%）
II．口语
初级考试:40分
1．自我介绍 （5分） 2．广播词朗读 题量1段 （15分） 2．简单对话 题量10题 （20分）
中级考试:40分
1．自我介绍 （5分） 2. 按要求编播广播词 题量1段. （15分） 3．回答问题 题量8个 （20分）
第八节 考试用时
一．笔试
初, 中级两个级别笔试的规定时间均为90分钟.
二．听力
初级听力考试的规定时间为30分钟. 中级听力考试的规定时间为30分钟.
三．口试
初级口试的规定时间为20分钟. 中级口试的规定时间为20分钟.
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第九节 考试方法
初、中级的笔试均为书面答题. 所在答案必须写在答题纸上. 听力为听录音并书面答题, 均需将答案写在答题纸上. 口试均采用人机对话的方式进行.
第十节 阅卷
每次考试结束后，由总局人教司或人教司委派某管理局科教部门监督阅卷。在阅卷监督人员
没到场时，主考单位不得将考生试卷袋打开。
第十一节 考试记分
无论考生参加那一级的考试，均需完成各级的笔试、听说二种形式的考试。各项考试分分别为100分，即：笔试为100分, 听说为100分.考生要在笔试、 听说成绩分别达到60分以上（听说考试中口语成绩不能低于20分）者为合格.
第十二节 考试结果
每次考试结束后，主考单位应及时组织阅卷，并将成绩上报总局，最迟不得超过一个月，如有特殊原因应及时向总局人教司报告。主考单位无权向考生和考生单位通报考试结果。凡通过中级考试的考生,由民航总局人教司向其颁发相应的证书，证书有效期为5年.
第十三节 考试时间
考试每年1月和7月各举行一次, 具体时间由民航总局人教司确定.根据各公司的培训和工作情况，需要在总局所规定考试时间以外安排考试的单位，应向总局人教司提出口头或书面申请，经总局人教司批准后，通知主考单位安排落实。
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第十四 考试地点
各级考试的考场均设在中国民航学院(天津), 在考生较集中的单位，可由单位向主考单位申请设立分考场.
第十五节 考试命题
各级考试题均由计算机随机命题. 在民航总局人教司的负责人员监督下, 开机提取, 编辑加工, 封闭印刷, 装订成册后全部密封备用.
第十六节 题库
各级题库均以计算机软盘方式保存, 由民航总局人教司指定专人保存, 任何人不得复制.
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ENGLISH PROFICIENCY TEST FOR FLIGHT ATTENDANTS
(LISTENING TEST)
PART 1 Number Identification
DIRECTIONS: In this part, you will hear 10 sentences. Each sentence contains one of the four numerical phrases marked A, B, C, and D given to you. Listen carefully and choose the right phrase, then mark it on your ANSWER SHEET.
1. A.9418
2. A.$49.99
3. A. 8:25
4. A. 1726 5.
6. A. 001-232-5220 C. 010-223-5202
7. A.35-38 C. 35-39
8. A. 147,361,000 C. 1,473,610
9. A. Sept. 13th…6th C. Oct. 13th… 6th
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C. 1948 D. 9184 B. $49.89 D. $39.89 C. 8:55 D. 8:45 B. 2762 D. 7062 C. 800 D. 18
B. 010-232-5202
B. 9148
C. $39.99
B. 8:35
C. 1762 A. 8 B. 80
D. 001-223-5202
B. 34-39 D. 34-38 B. 14,736,100 D. 147,361 B. Sept.13th… 16th
D. Oct. 13th…16th
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10. A. CPG332T C. CPG323T
B. CPG323C D. CPG332C
PART 2 Statements
DIRECTIONS: In this part, you will hear 10 statements. To each statement, there are 4 choices printed on your test paper marked A, B, C, and D, only one of which, however, is closest in meaning to the sentence you've heard. Listen carefully, choose the one you think correct, and mark it on your ANSWER SHEET.
EXAMPLE:
11. A. You enjoyed the lecture too, didn't you?
12. A. I don't want to see Jeff.
13. A. The passengers are satisfied with the service.
14. A. She is leaving by car.
15. A. He lives in a warm climate.
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You will hear: The flight leaves at 5:15 p.m. You will read: A. It leaves in the morning.
B. It leaves in the afternoon.
C. It leaves at 4 o'clock in the morning. D. It leaves at night.
Sentence B. \in the afternoon.\meaning to statement \
5:15 p.m.\
B. I don't care for her lectures, do you? C. Her lecture was on a serious topic. D. She enjoys giving lectures.
B. At last Jeff wants to see me. C. Jeff was the last person to see me. D. I want to see Jeff least
B. The passengers are not satisfied with the service. C. The cabin attendants are very helpful on this flight.
D. The passengers are very grateful to the cabin attendants on the flight .
B. She is leaving by train. C. She is leaving by sea. D. She is leaving by plane.
B. He doesn't live in a warm climate. C. He lived in a warm climate. D. He lives in a hot climate.
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16. A. The Martins visited us.
17. A. About a half hour before departure, the passengers begin boarding.
18. A. Jane is feeling a sharp pain in her eyes.
19. A. The toilets are very clean.
20. A. You have a more selection of drinks on a plane.
B. You have a good selection of drinks on a plane. C. You have a less selection of drinks at a bar.
D. You have a good selection of drinks at a bar on the ground. B. The toilets are very dirty. C. The toilets are occupied. D. The toilets are empty.
B. Jane has got a sharp ache in her legs. C. Jane has got a slight pain in her head. D. Jane has got a slight ache in her legs.
B. About an hour before departure, the passengers begin boarding. C. Around an hour before departure, the passengers begin checking-in. D. Around a half hour before departure, the passengers begin check-in. B. We visited the Martins. C. The Martins were very busy.
D. We didn't have time to visit the Martins.
PART 3 Conversations
DIRECTIONS: In this part, you will hear 10 short conversations. At the end of each conversation, a question will be asked about it. To the question you've heard, there are four possible answers printed on your test paper and marked with A, B, C, and D. Listen carefully, choose the best answer, and mark it on your ANSWER SHEET. EXAMPLE:
You will hear: M: Excuse me, Miss. Would you please show me where my seat is?
W: Your boarding pass, please. Your seat number is 15A, on the left side Q: Where does this conversation most probably take place?
B. In a theater. D. In a waiting-room.
C: On an airplane.
of the aisle. This way, please.
You will read: A: In a restaurant.
From the conversation we know this talk is between a stewardess and a passenger, which is most
likely to have taken place on an airplane. Therefore, \choose answer \
21. A. Well-mannered.
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C. Good-looking. D. Intelligent.
B. Good-humored.
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22. A. He likes bananas.
23. A. A new suit.
24. A. Mrs. Smith's.
25. A. He has only seen a Boeing 747 on TV.
26. A. French dressing.
27. A. He isn't sure, but he'll try his best.
28. A. The captain can't come.
29. A. If the cocktail service is very close to meal service.
30. A. Pick up the chair.
B. Sit down at once.
C. Remain standing. D. Leave in a minute.
B. When drinks are served.
C. When the cabin attendants are busy. D. When the meal service is served. B. She hopes the captain won't come C.. She thinks the captain will be on time. D. The captain will be late. B. He is sure to get there on time. C. He promises to get there on time. D. He can be there on time.
C. Fresh dressing. D. Salad dressing.
B. Thousand Island dressing. B. There is a TV set on the Boeing 747. C. He only watches TV.
D. He likes watching TV on a Boeing 747. B. Mr. Smith's.
C. Mrs. Morgan's. D. Mr. Morgan's.
B. A new shirt.
C. A new skirt. D. A pair of new shoes.
C. He can only afford bananas.
D. He wants to lose some weight.
B. He wants nothing but bananas.
PART 4 Passages
DIRECTIONS: In this part, you will hear 2 passages, each followed by 5 questions. To each question, there are 4 possible answers marked with A, B, C, and D. You are to choose the correct one and mark it on your ANSWER SHEET.
Questions 31 to 35 are based on the following passage:
31. A. At 11:00
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B. At 1:00
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C. At 11:25
D. At 2:00
32. A. At 1:00
C. At 11:35
B. At 11:00
D. At 11:25
33. A. It's just behind the international terminal.
34. A. When does he have to reconfirm his reservation before he returns?
35. A. He should do it 72 hours before.
Questions 36 to 40 are based on the following passage:
36. A. Because a modern airline pilot has to follow set routes and keep to a rigid schedule.
37. A. He has the responsibilities to obey the rules.
38. A. Because the aeroplane was smaller.
39. A. He could follow a railway line.
40. A. They spend much of their spare time reading about old aircraft or even rebuilding and flying
them.
B. They spend a lot of time talking about the good old days. B. He could land in a convenient field to ask the way. C. He could rely on his own experience D.. Both (A) and (B)
B. Because the pilot was more able. C. Because a pilot had more experience.
D. Because a pilot was free to go where he liked, when he liked. B. He is responsible for all the instruments on board. C.. He is responsible for the aeroplane and the passengers. D. He has the responsibilities to look after all the crew members B. Because flying is not as much fun as it used to be.
C. Because everything a pilot does is governed by instruments. D. Because a pilot has to obey regulations.
B. He should check with the information counter in the arrival lobby. C. He should ask for the ground attendants. D. He should do it 3 days before.
B. Where does he reconfirm his reservation? C. How does he reconfirm his reservation?
D. Who will help him to reconfirm his reservation before he returns? B. It's just beside the international terminal. C. It's just in the front of the international terminal. D. It's just on the opposite of the international terminal.
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C. They buy models of old aeroplanes. D. They like flying old aeroplanes.
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ENGLISH PROFICIENCY TEST FOR FLIGHT ATTENDANTS
(ORAL TEST)
PART 1 Self-Introduction
DIRECTIONS: In this part, within 2 minutes, you are required to make self-introduction about your occupation, your family, your hobbies and so forth.
PART 2 Announcements
DIRECTIONS: In this part, you are required to make announcements according to the given clue within 2 minutes. Read it aloud in a professional way.
The plane is delayed, because connecting passengers haven’t boarded the plane. Inform the passengers on board.
PART 3 Free Talk
DIRECTIONS: In this part, you are required to answer 8 questions you’ve heard on the tape.
ENGLISH PROFICIENCY TEST FOR FLIGHT ATTENDANTS
(WRITTEN TEST)
PART 1 Vocabulary & Structure
DIRECTIONS: In this part, there are 20 incomplete sentences. Each of them is followed by four possible choices marked with A, B, C, and D. You are required to choose the correct or best one to complete each sentence. Mark it on your ANSWER SHEET. 1. 2.
.
The physical examinations are required ______ for all flight service personnel. A. at times
B. in the event of an emergency
C. once in a life time
D. periodically
Of all the duties that the stewardess performs on board, the one that occupies the greatest amount of her time is ______.
A. helping passengers locate their seats B. serving food and drinks to the passengers C. explaining the use of the passenger service unit D. making life jacket and oxygen mask demonstrations
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3. 4. 5. 6. 7. 8. 9.
10. Jet stream can increase the speed of the plane flying ______.
11. My friend did not know _______ or not he passed the exam.
12. Public television stations are different from commercial stations _______ .
A. because they receive money differently and different types of show B. for money and program types A. whether C. why
B. if D. when
A. north to south C. west to east
B. south to north D. east to west
Can I offer you ______, sir? A. to read something C. to read anything
B. something to read
D. anything reading
It is ______ to use the walkman during the flight according to the CAAC regulations. A. allowed C. required
B. prohibited D. expected
Sometimes if none of the stewardesses can speak a passenger's language , it is possible ______. A. not to serve him at all
B. to communicate with him by writing C. to get help from another passenger D. not to keep him informed
The plane is ______ when it is taken over by people with weapons, such as guns, knives, explosives, ect. A. on fire
B. hijacked
C. diverted to an alternate
D. sprayed against insects
I'm sorry but I must ask you to stop smoking because ______. A. it is safe
B. for the sake of safety D. it is a matter of safety
C. of safety is concerned
Often the cabin attendants report ______ , which means that the equipment is not working properly to the flight engineer. A. faulty equipment C. galley procedure
B. service mistake D. purser's log
______ of your safety, please fasten your seat belt. A. The sake
B. For the sake D. To the sake
C. With the sake
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C. in the areas of funding and programming
D. because the former receives money and has programs differently from the latter
13. She is ______ age ______ her workmate.
14. My goodness, look at the time! It's nine o'clock ______ and I'm ______ at breakfast.
15. Jane, as well as Alice and Martha, ______ nursing at the Queen College.
16. She wanted to serve some coffee to her guests; however,________ .
17. The movie that we saw last week was quite interesting, ________
18. Tom said that no other car could go _______.
19. Can you see that man ______ a blue coat ______ a pair of glasses ______ his face?
20. His ideas were far ______ the age in which he lived.
A. in front of
B. in advance D. in adventure of
C. at an advantage A. with ... with...in C. in...on...on
B. in...with...on D. in...in...on
A. so far like his car B. as fast like his car
C. as fast like the car of him D. as fast as his car
A. wasn't it? C. didn't it?
B. was it? D. weren't we?
A. she hadn't many sugar
B. there was not a great amount of the sugar C. she did not have much sugar
D. she was lacking in amount of the sugar A. is studying C. were studying
B. are studying D. has been study
A. already...yet C. still...already
B. yet... still
D. already...still
A. same...as
B. same...of
C. the same...of
D. the same...as
PART 2 Reading Comprehension
DIRECTIONS: In this part, there are 3 passages. Each of them is followed by 5 questions, and to each question, there are four possible answers marked with A, B, C, and D. Please choose the correct or best answer to each question and mark it on your ANSWER SHEET.
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Questions 21 to 25 are based on the following passage:
Ever since humans have inhabited the earth, they have made use of various forms of communication. Generally, this expression of thoughts and feeling has been in the form of oral speech. When there is a language barriers communication is accomplished through sign language in which motions stand for letters, words, and ideas. Tourists, the deaf, and the mute have had to resort to this form of expression, many of these symbols of whole word are very picturesque and exact and can be used internationally; spelling, however, cannot.
Body language transmits ideas or thoughts by certain actions, either intentionally or unintentionally. A wink can be a way of flirting or indicating that the part is only joking. A nod signifies approval, while shaking the head indicates a negative reaction.
Other forms of nonlinguistic language can be found in Braille(a system of raised dots read with the fingertips), signal flags, Morse code, and smoke signals. Road maps and picture signs also guide, warn, and instruct people.
While verbalization is the most common form of language, other system and techniques also express human thoughts and feelings.
21. Which of the following best summarizes this passage?
22. Which of the following statements is not true?
23. Which form other than oral speech would be most commonly used among blind people?
24. How many different forms of language are mentioned here?
25. Sign language is said to be very picturesque and exact and can be used internationally except for
______.
Questions 26 to 30 are based on the following passage:
Hotels for Motorists
The first hotels were very different from today's hotels. They were small inns built along the road. A. expression B. ideas
C. whole words D. spelling
A. 9 B. 7
C. 5 D. 11
A.. Braille.
C. Body language. D. Signal flags.
B. Picture signs
A. The deaf and mute use an oral form of communication. B. Verbalization is the most common form of communication. C. There are many forms of communication in existence today. D. Ideas and thoughts can be transmitted by body language.
A. Although other forms of communication exist, verbalization is the fastest. B. Everybody uses only one form of communication. C. Nonlinguistic language is invaluable to foreigners.
D. When language is a barrier, people will find other forms of communication.
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Later, as people began to travel by train, hotels were built in the centers of large cities. Usually near rail-road stations, these hotels were many stories tall and had hundreds of rooms.
Although trains were a popular means of travel for some time, automobiles slowly began to take their place. Automobile travel caused problems for city hotels, which did not have parking space for so many cars.
People who traveled by automobile needed a different kind of hotel. They needed places to stay that were near highways and had room to park. Motorists did not like to drive in heavy city traffic to reach a hotel. The answer to the motorists' problems came when a new kind of hotel was built. These new buildings were called motels, a word made from the first part of MOTORIST and the last part of HOTEL.
Motels were much smaller than hotels. Built on ground level, often in separate units, they were more convenient for people traveling. The separate units also made them quieter than hotels. Best of all, there was more than enough room for cars to park.
Now, many big hotels in the cities are being torn down. They can no longer make enough money to stay in business. In their place, many small motels have been built on the outskirts of cities. Motels have become a big business in the United States.
26. The first hotels were built ______.
27. Hotels became less popular because they usually did not have _______.
28. Motels are usually _______.
29. The reason why many big hotels are being torn down is that _______.
30. On the whole, this passage is about ______.
A.. the reason why a new kind of hotel came into being. B. motorists' problems out on the highway A. it costs too much money to stay in a hotel. B. people need the materials to build small motels. C. they are losing their competition to motels. D. cities are usually short of land for building motels. A. large, high buildings built in the downtown area. B. small, low buildings built along highways outside the city. C. small, high buildings built on the outskirts. D. large, low buildings built around city center. A. a place for cars to park in
B. large enough rooms for big families. C. sufficient ground rooms. D. quiet and convenient units. A. with hundreds of rooms. B. around the city centers. C. not far away from roads. D. near railway stations.
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C. which place is better for people to stay for the night. D. how to find a place to park your car during travel.
Questions 31 to 35 are based on the following passage:
The flight service crew members should always deal with the passengers and with each other in a professional and dignified manner. It is necessary to avoid excessive familarity with passengers. The cabin crew must also pay careful attention to their personal appearance during the flight. The airlines consider good grooming to be representative of the flight attendants' good will and personal pride.
When the cabin crew is making its periodic checks, the passengers will often have questions about service, schedules, routes, and weather. The cabin attendants try to answer these questions pleasantly, and they should avoid airline jargon with which the passengers may not be familiar. In addition to making the regular cabin checks, the attendants should answer call buttons promptly and courteously.
The cabin attendants are also responsible for the neatness and cleanliness of the passenger cabins. They keep the cabin, the lavatories, and the galleys clean at all times and clear of briefcases, purses, galley equipment, and so on. Cabin attendants report any item of equipment that is not working properly to the flight engineer.
31. How should the flight service crew deal with the passengers and with each other?
32. Why do the cabin crew pay careful attention to their grooming during the flight?
33. How do the cabin attendants answer the passengers questions?
34. What must be kept neat and clear of briefcases ?
35. Which of the following statements is not true?
A. The cabin attendants report any item of equipment which is not working properly to the pilot. B. The cabin attendants should answer call buttons promptly and courteously. C. The cabin attendants are responsible for the cleanliness of the galleys.
D. The cabin attendants should avoid airline jargon when they answer passengers' questions. A. All the above. B. Galleys.
C. Lavatories. D. Cabin.
A. Promptly. B. Courteously.
C. Quickly. D. Pleasantly.
A. Because every airline requires the flight attendants do so.
B. Because it represents the flight attendants' good will and personal pride. C. Because passengers like it.
D. Because the flight attendant likes to do so. A. In a professional and dignified manner. B. In a dignified manner. C. In a good manner. D. In a professional manner.
.
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Questions 36 to 40 are based on the following passage:
There are standards of grooming for each airline, and they are clearly stated. There are differences from one company to another, but the general rules apply to most, since this is a major grooming concern. The important thing is that there should be an attractive, simple style reflecting current fashion. Extremes are to be avoided, as are styles that would interfere with proper wearing of the hat. The style must be maintained; if a stewardess does not have the time to do this properly, she must choose a more manageable style.
Hair length is a matter of individual preference. The length should look well with the uniform, and it should suit the wearer. The hair may not be worn long and loose. It should not fall forward on to the face while serving meals and drinks. If hair is long enough to be tied back, it must be worn in a George Washington, a chignon, or some other contemporary style.
36. If a stewardess does not have time to maintain her hair,_____________ . A. she must choose a more manageable style B. it must be worn in a George Washington C. it must be fastened D. it should suit the wearer
37. The passage tells us something about _________ . A. how to become a stewardess C. hat wearing
38. What are the general guidelines for hairstyle?
A. An attractive, simple style reflecting current fashion. B. Fashionable and extreme style. C. Old style. D. Short hair style.
39. According to the passage which of the following statements is not true? A. Hair style is a matter of individual matter.
B. Different airline has different guidelines for hair style. C. Hair may not be worn long and loose. D. If hair is long enough, it must be tied up.
40. Why shouldn't hair be worn loose and long? A. Because it doesn't look fine. B. Because it is hard to control.
C. Because it would interfere with serving meals and drinks. D. Because it would take much time to manage.
B. grooming
D. general rules for stewardess
.
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PART 3 Cloze Test
DIRECTIONS: In this part, the words and phrases are missing in the following paragraph. Choose the most appropriate from the words and phrases marked with A, B, C, and D, and mark it on your ANSWER SHEET.
The price of hotels in Britain is going up 41 at any time since the war. There are a number of reasons for this but the 42 all is the Government’s economic policy. Managers in factories see 43 so they are attracted to the idea of owning 44 businesses. 45 Britain’s weather is often disappointing, the tourist industry is growing. Many people 46 like to combine a 47 holiday with the opportunity of improving their English. It is therefore not surprising that businessmen are buying hotels. The only thing 48 worries me is the kind of treatment their guests are 49 to receive since 50 of them know anything about hotel management.
41. A. more fast than
B. more fast than
C. faster than
D. more faster than
42. A. most important of
C. most important from
B. more important of
D. more important from B. falling their standard of living D. their standard of living falling
C. their proper C. Even C. abroad
D. their own D. However D. foreign
43. A. to fall their standard of living C. their standard of living to fall 44. A. his proper 45. A. In spite of 47. A. fortnight 48. A. that 49. A. like 50. A. little
B. his own B. Although
46. A. in the Continent B. in the overseas
B. fortnight’s B. what B. probable
C. two weeks C. as
C. probably
C. few
D. two week’s D. who D. likely
D. a few
B. a little
PART 4 Translation
DIRECTIONS: In this part, there are seven sentences written in English. Translate these sentences into Chinese.
51. Each airline flies specific routes, and each stewardess must be familiar with the routes and with the
cities that are served by the airline she represents.
52. The way stewardesses dress and look may often determine whether a customer will choose to fly on
that airline again.
53. The flight service crew members should always deal with the passengers and with each other in a
professional and dignified manner.
54. New technological developments in recent years have simplified the operation, and now the
.
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mechanical aspects of the film-showings are relatively simple and trouble-free.
55. Each crew member, whether he or she works in the galley, the cabin, or the cockpit, has certain
duties to perform, and these must be coordinated with those of the rest of the crew.
56.I’ll give you whatever support I can within my ability.
57.There is no denying the fact that the new management method has greatly increased the production. 58.All living languages are characterized by sound changes that have occurred and will continue to
occur in the course of their history
.
民航乘务英语考试大纲 - 图文
