美联英语提供：商务英语-外贸员打电话常用句型和情景对话
关于商务英语，那些你不知道的事都在这里
http://m.meten.com/test/fayin.aspx?tid=16-73675-0
电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题，如果能通过电话方式解决，那便是最快捷、最有效率的。下面是小编整理的外贸员打电话常用句型和情景对话，欢迎大家阅读！ Basic Expressions
1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢?
2. Could you put me through to the toy department? 请帮我接玩具部好吗?
3. I’d like to order 3 cases of beer. 我打算订购三箱啤酒。
4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.
我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.
您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。
7. I’ll see if she is in. 我去看看她有没有在。
8. I am afraid she is out at the moment. 对不起，她这会出去了。 9. I’ll be pleased to if I can. 如果能的话，我很高兴。 10. Extension 121, please. Sorry, the line is busy. 请接121号分机。 对不起，线路忙。
11. Could I speak to Mr. Johnson, please?
Sorry, there is no one by the name of Johnson here. 我可以和约翰逊先生通话吗? 对不起，这里没人叫约翰逊。
12. Could you hold on a minute? I’ll get him for you. Certainly. Thanks. 稍等，我帮你去叫他。 行，谢谢。
13. Mr. Smith is tied up at the moment. OK. I’ll call again later. 史密斯先生现在脱不开身。 好的，我回头再打电话过来。
14. I am sorry I wasn’t in when you called. That’s all right.
很抱歉你来电话时我不在。 没关系。
15. Operator, we were cut off. Could you reconnect me, please? Just a moment, please.
接线员，电话断了。可以替我重新接通吗? 请稍等片刻。
16. Do you follow me? Yes, please go on. 打电话
听懂我的话了吗? 听懂了，请接着谈。 17. Have you got it?
Sorry. Do you mind repeating? 明白了吗?
对不起，你介意再说一遍吗? Conversations
Dialogue 1 (O=operator)
O: International Trading Co. . Good morning. L: Good morning. May I speak to Mr. Smith, please? O: May I ask who’s calling, please?
L: This is Miss Li from the United Textiles. O: Just a minute, Miss Li. (Switches lines) Mr.Smith, Miss Li from United
Textiles wants to speak to you.
S: Put her through, please. Hello, Mr. Smith speaking.
L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……
-- 这是国际贸易公司。早上好。
-- 早上好。我想和史密斯先生 通话，可以吗? -- 请问您是哪位?
-- 我是联合纺织品公司的 李小 姐。 -- 请稍候，李小姐。(转线路)
史密斯先生，联合纺织品公 司的李小姐想和你通电话。 -- 请把电话接过来。你好，我 是史密斯先生。
-- 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案……
Dialogue 2
A: Marketing Manager’s Office. Can I help you? B: Mr. Smith, please. A: Sorry, he is out.
B: What time do you expect him back then?
A: Sorry, I am not sure. Can I take a message? B: No, thanks. I will call back later. A: That’s fine. Please call again later. B: OK. Thank you. Goodbye.
-- 这是营销经理办公室。请问 有什么事吗? -- 请史密斯先生接电话。 -- 对不起，他出去了。 -- 那你估计他什么时候回来?
-- 对不起，我不清楚。你要留 个口信吗? -- 不用了，谢谢，我待会再打 过来。
-- 那好。请过会儿再打来吧。 -- 好的。谢谢你。再见。 Dialogue 3
A: United Development Corp. May I help you? B: I’d like to speak to Mr. Smith, please. A: Who shall I say is calling, please? B: This is Miss Zhang from ABC Corp.
A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment. B: When will he come in, do you know? A: I suppose he won’t be in until 11:00. B: May I leave a message?
商务英语-外贸员打电话常用句型和情景对话
