职位描述文件
职位识别信息 职位名称 职位编号 工作地点 版本号 工作网络关系 直接上级职位 直接下级职位 直接下级人数 直接管辖团队 业务指导职位 对职位产生影响的外部机构 任职资格 教育程度 工作经验 培训经历 University or above 专业方向 Business or English related ? Microsoft Office and Translation ? Leadership Skill ? Microsoft Office and Translation, Excellent English communication and writing skill ? Communication ? Team Work ? Positive Working Attitude ? Willing to Work Under Pressure ? 1 year administration or secretarial support 行业经验 preferably in foreign MNC 管理技能 VP, operation Nil 0 0 受到职位影响的外部机构 汇报职位 薪酬 □无□建议权 □决定权 □无 □建议权 □决定权 □无 □建议权 □决定权 Operation Officer V1.0 所属部门 所在城市 出差要求 生效日期 Contact Center □无□偶尔□经常□常驻 2005年6月15日 人员绩管理效 权限 配备 专业技能 通用技能 职位目的与职责 职位目的（存在的理由，限制和目标） To provide administrative and translation to support efficient operations of the contact center as well as various business lines of the company as a whole. 职责范围 (名称、定义、该职责所要达到的结果/目标) 责任级别 （全部/衡量标准 部分/协(数量、质量) 助）
? To prepare and monitor the implementation of all operational policies and procedures and act as central focal point. ? To consolidate all related operational management reports for VP, Operation and senior operation management team, which include regular sales, service and customer complaints and satisfaction survey. ? To built up business model / operational matrix and analyze for upcoming trends and alert senior management on red flag events All ? To maintain a internal database for all related performance reports and benchmarking reports ? To monitor operating expenses, staff attrition and performance reports ? To act as central point for all operational MIS, performance, sales and customer satisfaction report maintenance. ? To act as the focal point and communication officer of Operation Branch/Department
? ? ? KPIs for internal admin support Internal customer satisfaction External customer satisfaction 业Operational 务level 类
运营助理岗位说明书 doc
