2019山东省职业院校技能大赛中职组酒店服务赛项
英语口试题库
一、中餐宴会摆台与服务部分情景应答及答题要点：
1. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation?
2. Q: How do you check upon the guest’s name of the reservation? A: Good evening. Under whose name was your reservation made?
3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.
A: Very well. This way please. Here’s a window table for four overlooking the
lake. It’s very nice and quiet here.
4. Q: Can you explain the terms of breakfast both for adults and children in the hotel? A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.
5. Q: If you want to confirm the reservation of the dinner, what will you say?
A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your
name, please?”
6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him to
book a table for tomorrow evening.
A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.
7. Q: What would you do when the guest complains that the restaurant is too noisy? A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”
8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.
A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.
9. Q: How do you offer to take order for the guests in the evening?
1
酒店服务赛项英语口试题库
