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BEC口语总结
一．商务旅行/差旅 (1) 前期准备preparation
1. accommodation：book a hotel（hall等）with adequate working facilities（such as fax machine，internet access，computers等）
2. transportation :choose a convenient（suitable）means of transportation (2) 费用：hotel bills，traveling expenses，public transportation fares，fax or telephone charges，
client entertainment expenses (3) 考虑因素:
文化差异cultural differences：different
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thought patterns；working style
；
ways
of
decision-making；shopping habits；ways of seeing the world
如何应对:
1. promote the global mindset 2. become sensitive to the cultural difference/be open-minded 3. respect for native culture 4. consider cultural taboos
5. the staff should acquaint with differences in language，laws and social customs
6. relocate the employee to work
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abroad to experience different working style
二．员工培训training (1)主要容：（容+意义 1.communication
done
2.customer service +it is critical to meet
customers‘ needs；increase customers’ satisfaction
3.interpersonal relationship + enhance
mutual understanding and trust 4.computer skills + it is important for
conducting administrative and offer
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skills +avoid
misunderstanding；get the work well
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tasks
5.safety training + give practical advice
for avoiding getting hurt
6. business ethics（商业道德）
+customers’ loyalty and trust to the company (2)重要性
从公司发展的角度看： 1. enhance company image 2. increase productivity
从雇员的角度：
1. increase job satisfaction
2. boost morale（among employees） 3. enhance efficiencies in process
which result in financial gain
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4 . reduce employee turnover/retain
employee
5. acquire more practical skills that is
beneficial development
6. ensure employees have greater
commitment in their work/continue effort
7. ensure employees keep up with the
latest information for market trend 9. help them have a clear idea of
future job
(以上的好处或重要性适用于任何有关公
司发展的政策措施或活动) (3)如何使培训有成效
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for the personal
BEC口语总结（口语书各主题总结）
