试卷代号：1380 国家开放大学2020年春季学期期末统一考试商务英语3试题2020年7月注意事项一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场。监考人收完考卷和答题纸后才可离开考场。二』仔细读懂题目的说明，并按题目要求答题。答案一定要写在答题纸指定的位置上，写在试卷上的答案无效。三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。四、考试时间为60分钟。1061 一、交际用语（共计10分，每小题2分）1一5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. --Good mormng. Madam? Good morning! I need a check to send to my publisher in New York. A. What can I do for you, B. What do you want to buy, C. Why do you come here, 2. 一—Thank you. I must say I have a great staff. A. I'd like you to meet Joe Stevens. He's our sales team head. The Sales Department has more than 50 employees. B. Please allow me to introduce my colleague to you. She is the Purchasing Manager. C. It's a pleasure to meet you, Ben. So you're the one responsible for those outstanding sales figures I've seen. 3. —What can I do for you, Madam? A. You'd better remit 500 yuan in cash to my son in Beijing University. B. I'd like to remit 500 yuan in cash to my son in Beijing University. C. I'd rather remit 500 yuan in cash to my son in Beijing University. 4. —What about the commission? A. It's a general practice everywhere else. B. Of course, I'd give you our lowest quotation. C. I'm afraid you have to tell me how large your order is going to be. 5. -And could you give me your signature here? A. Oh, I don't have my signature with me today. B. Sorry? I'm afraid I didn't quite catch that. C. What do you think of my handwriting? 1062 二、词汇语法（共计30分，每小题2分）6一20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项，并将答案序号写在答题纸上。6. Whether you leave town for a day or for a week, having something fun you will excite you and stimulate energy. A. have been looking forward to B. will look forward to C. are going to look forward to 7. The majority of your body is water. If you don't hydrate, you're going to feel tired. A. made up of B. made of C. made from 8. They use the money to buy the materials they need to make their product, they then sell. A. what B. that C. which 9. There is the Planning Department—Chow Fung is that. A. on a charge of B. in charge of C. under charge of 10. Online banking developed in the late 1990s and grew more popular over the years since it can make one's financial life much to manage. A. be easy B. easier C. easy 11. Mr. Tanaka has subscribed an English language magazine from the United States. A. on B. to C. at 12. In a soft sell approach, the sales person tries to build trust with consumers by recommending a product and letting the consumers their own decisions. A. make B. to make C. making 1063 13. Ideally a negotiation should be a win-win situation so both you and your customer will probably have to on some pomts. A. give in B. give out C. give over 14. Telephone selling may use the salespeople's time of \the road\more , but a face-to-face meeting is more effective. A. promotionally B. progressively C. productively 15. I think a bus stop advertisement is a very wise choice to our products. A. launch B. promote C. campaign 16. You see, with the rapid economic growth nowadays in China, the logistics industry greatly. A. has extracted B. is to explode C. is expanding 17. We work closely every large airline like Air China, Air France and American Airlines. A. with B. to C. in 18. You can apply for an AUSkey, which means you can online with us and update your details online. A. transfer B. transact C. transport 19. I'd like 75 units by the end of the month. Could I get an before placing an order? A. e-commerce B. evaluation C. estimate 20. I usually get a commission of about 6 % for the imports. It's a general everywhere else. A. progress B. pretense C. practice 1064 三、阅读理解（共计40分，每小题4分）21一25题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 Being an effective manager means knowing when to use the right management style. Some styles, for instance, are more people-oriented, while others tend to focus on a project or product. The management style you select will depend on your people skills and knowledge, available resources (like time and money), desired results, and, of course, the task before you. The common management styles can be summarized into three categories. The participatory style is the first of its kind. Here, it is critical to give each employee an entire task to complete. If that's not possible, make sure the individual knows and understands his or her part as it relates to the project or task. When people in your team know where they fit in the big picture, they're more likely to be motivated to complete the task. Following that, we have the directing style. Sometimes a situation will call for a direct style of management. Perhaps a tight deadline looms, or the project involves numerous employees and requires a top-down management approach. Here, a'manager answers five questions for the employees: What? Where? How? Why? and When? Let employees know what they need to do, how they're going to do it, and when the questions must be finished. The last one is the teamwork style. If you want to speed up a project and choose the best process for completing that project, managing by teamwork is the way to go. When you motivate people to pool their knowledge, the results may exceed your expectations. Often, teams can tackle problems more quickly than what you can accomplish on your own. The give-and-take can create a process that you can repeat in other projects. 21. Being an effective manager lies in knowing the right . A. knowledge B. skills C. management style 22. Which of the following is NOT mentioned as a focus of different management styles? A. People. B. Customers. C. ProJect. 1065
国家开放大学2020年7月《1380商务英语3》春季学期期末统一考试本科试题及答案
