HEALTH CONSUMER DIVERSITY AND ITS
IMPLICATIONS
Lars EDGREN
【期刊名称】《系统科学与系统工程学报（英文版）》 【年(卷),期】2006(015)001
【摘要】Health care consumers no longer want to be passive receivers of treatment and care, they want to be to health information, thanks largely to the Internet, and active health consumer organizations have provided consumers with enabling independent health information. Individual consumers are also more willing to enter into a dialogue, participate and influence decisions concerning their own care. At the same time the consumer role becomes more diverse. Populations in many countries today are culturally,socially, and demographically diverse. Understanding consumer diversity is one of the greatest challenges facing health care providers. There is a risk that the quality of health care provided to consumers can vary depending on the skills of the professionals to rune into the values and preferences of the individual consumer. Health care providers need to listen to and incorporate consumers'experiences into their health service offerings in new and creative ways. They need to engage in a dialogue with various consumer groups using multiple channels. There is a need for a new business logic, which would structurally help the providers, on an
HEALTH CONSUMER DIVERSITY AND ITS IMPLICATIONS
