浙江省2011年7月高等教育自学考试
民航乘务英语试题 课程代码：01428
PART 1 Proper Nouns & Terms
DIRECTIONS: In this part, there are 10 proper nouns & terms. Please match the proper nouns & terms with the Chinese meaning.（本大题共10小题，每小题2分，共20分） ( )1. professional image ( )2. boarding card ( )3. fuselage ( )4. low salt meal ( )5. maintenance personnel ( )6. Baggage Claim Area ( )7. deep shock ( )8. long-range flight ( )9. booking office ( )10. weight-and-balance PART 2 Reading Comprehension
DIRECTIONS: In this part, there are 3 passages. Each of them is followed by 5 questions, and to each question, there are four possible answers marked with A, B, C, D. Please choose the correct or best answer to each question. （本大题共15小题，每小题2分，共30分）
Passage 1
Cabin attendants need to see that passenger seat belts are fastened tightly and that no smoking rule is observed. Then they will report the result of this check to the purser. Special care must be taken in checking the seat belts of certain types of passengers, especially the elderly, handicapped passengers, unaccompanied minors and others.
When there are infants among the passengers, cabin attendants should ensure that infants are seated so that there are sufficient oxygen masks for all the passengers in the row. For small children, it is recommended that a blanket be placed behind them so that the seat belt can hold them more securely.
Other checks that must be made are: confirming that all compartments, carts and containers are locked and that they are secured by stoppers where these are fitted; confirming that window shades are open for take-off, and that all trays are stowed and the seat backs are in the upright position.
11. Before taking off, cabin attendants do the safety check and inform ______ of the result.( ) A. the captain B. the purser C. the controller D. the flight engineer
12. When checking the seat belts of passengers, cabin attendants should take special care of______.( )
A. 售票处 B. 行李领取区 C. 职业形象 D. 远程航班 E. 平衡，配重 F. 机身 G. 深度昏迷 H. 低盐食品 I. 维修人员 J. 登机牌
A. the elderly
B. handicapped passengers C. unaccompanied minors D. All of the above
13. Which of the following statement is NOT true?( )
A. Cabin attendants can give the small children a blanket to place behind them. B. Passengers must fasten their seat belts tightly when taking off. C. When in an emergency, the infants can not have enough oxygen masks. D. Unaccompanied minors are permitted to travel by air alone.
14. Other “checks” should be made before take-off except______.( ) A. confirming that all compartments are locked B. confirming that all carts and containers are empty C. confirming that window shades are open D. confirming that all trays are stowed
15. For take-off, passengers’ seat backs should be______.( ) A. in the upright position B. inclined forward C. very clean D. kept balance
Passage 2
Duty free sales are very important to Airlines. They represent eight percent of the total world trade of duty free sales. However, last year represented a reduction of 0.3% from the previous year. 1999 was a year of uncertain changes. After the strong sales of the previous two years, global duty and tax-free sales showed some decline. Although it is a global industry, there are major changes in performance in different regions of the world. Sales in the Asia region continued to grow slower than had been expected, the elimination of tax free sales within the European Union had a dramatic effect on sales. The region that showed the biggest growth last year was the America. Next year, sales are expected to reach US$6.4 billion. This optimistic growth is well spread among all channels——airports, airlines, border shops, downtown shops etc. 16. Airlines duty free sales ______ of the total world trade of duty free sales.( ) A. decline to eight percent B. decreased by about eight percent C. last year increased by 0.3 percent D. represent eight percent
17. Which of the following is NOT true? ( ) A. The year before last was a good year for duty free sales. B. Last year was a good year for duty free sales. C. This year was a good year for duty free sales. D. This year is an uncertain year for sales.
18. The region that showed biggest growth last year was the______.( ) A. Asia
B. European Union C. America D. Australia
19. Duty free sales of the America are expected to reach______ the next year.( ) A. 64,000,000,000 dollars B. 6,400,000,000 dollars C. 640,000,000 dollars D. 64,000,000 dollars
20. The optimistic sales incomes in the America will come from______.( ) A. airports and airlines B. border shops C. downtown shops D. All of the above
Passage 3
The Boeing 747-400 airplane has reached its cruising altitude of 10 000 meters and cruising (巡航)speed of 900 km per hour on its way from London to Beijing. The purser has announced that the passengers are now free to unfasten their seat belts and move around the cabin，however ,passengers should keep their seat belts fastened when seated.
The passenger cabin layout consists of three sections. The 747-400 is unique in having two decks; on the upper deck, behind the flight crew there is the first class section. On the lower deck, at the front, the business class section, for passengers who pay the full fare: while behind is the much larger economy section for passengers who have special cheap rate tickets.
The stewards and stewardesses—14 in all—are now busy around the galleys. A choice of drinks, followed by dinner, video entertainment including a film and finally breakfast in the morning is the order of service. Individual headphones are distributed, and these, when plugged in to the arm of the seat—give a variety of in-flight musical programs. Also in the arm of the seat are the controls for a personal reading light, fresh air control and call button.
Dinner is served on special prepared trays, perhaps prawn cocktail, followed by a choice of roast chicken or braised steak with chocolate mousse to finish. The chicken and beef has been heated in the special microwave ovens in the galleys. It is hard to believe that a hot, three-course meal can be served while the plane is flying at this altitude and speed.
Dinner over, the cabin lights are dimmed, the blinds by the windows are drawn, the screens unfold and the film begins. Now, for the first time the cabin crew take it in turns to have a rest while the passengers watch the film or snooze dreaming of arriving in Beijing in the morning.
21. When the plane is flying, the passengers______ when seated. ( ) A. are free to talk
B. are free to come into the flight deck C. are advised to fasten their seatbelts D. must unfasten the seatbelts
22. The passenger cabin layout consists of three sections. They are the following except ______.( ) A. the first class B. the cockpit C. the business class D. the economy class
23. During the flight, the cabin attendants should do the following except ______.( ) A. collect the passengers’ passports B. serve the drinks C. serve the meals D. give out headsets
24. Before the meal, the cabin attendants should heat ______ in the ovens in the galley. ( ) A. the chocolate mousse B. the salad
C. the chicken and beef D. the snack
25. During the film, the cabin attendants will ______.( ) A. wake up the passengers so they don’t miss the film B. watch the film with the passengers C. have a chat in the cabin D. have a rest in turn PART 3 Cloze Test
DIRECTIONS: In this part, the words and phrases are missing in the following paragraph. Choose the most appropriate words from the following FORM. （本大题共10小题，每小题2分，共20分） Before Number until using volume installed comprises video transmitted connected The passenger address system allows cabin announcements to be made to passengers through loudspeakers. It can be operated from the cockpit or from the cabin. The pre-recorded announcement and boarding music are 26 to the passengers through the passenger address system. Five minutes 27 boarding, cabin attendants check the boarding music for the correct
28 The music is played 29 five minutes before take-off but not during the flights. The passenger entertainment system transmits pre-recorded audio and 30 programs to the passengers. The passengers can hear the audio programs through the headsets 31 to the passenger control unit. The passenger entertainment system 32 audio reproducers and the passenger control unit. Each of the audio reproducers gives a 33 of different music programs from tape cassettes or compact disks by 34 the passenger entertainment system music controller. The passenger control unit is 35 on the armrest of each seat. PART 4 Translation
DIRECTIONS: In this part, there are ten sentences written in English. Translate these sentences into Chinese. Each
of the sentences is followed by four choices of suggested translation marked A, B, C, and D. Make the best choice. （本大题共10小题，每小题3分，共30分）
36. They must provide a courteous and efficient service to the passengers.( ) A. 他们必须为乘客提供礼貌而高效的服务。 B. 他们必须为乘客提供热情而高效的服务。 C. 他们必须为乘客提供热情而真诚的服务。 D. 他们必须为乘客提供礼貌而真诚的服务。 37. Please refrain from smoking. ( ) A. 请远离烟雾。 B. 请继续吸烟。 C. 请不要吸烟。 D. 请不要靠近吸烟区。
38. Your life vests are stowed under your seat, and the magazines are in the seatback pockets. ( A. 氧气面罩储存在座位下方，杂志在椅背的袋子中。 B. 救生衣储存在座位底下，杂志在椅背的袋子中。 C. 救生衣储存在座位底下，报纸在后方椅子的口袋中。 D. 氧气面罩储存在座位下方，报纸在后方椅子的口袋中。
39. Your carry-on luggage must not exceed the regulated weight. ( ) A. 托运行李不得超过规定重量。 B. 托运行李不得低于规定重量。 C. 随身携带行李不得低于规定重量。 D. 随身携带行李不得超过规定重量。
40. Lunch and dinner consist of basically the same dishes. ( ) A. 中餐、晚餐菜式的道数是一样的。 B. 中餐、晚餐食品构成基本相同。 C. 中餐、晚餐食品构成完全相同。 D. 中餐、晚餐食品构成几乎都不相同。
41. Liquor and tobacco sales have continued to grow in volume. ( ) A. 酒和烟草的销售量一直在减少。 B. 酒和烟草的销售量一直在增长。 C. 饮料和烟草的销售量一直未减少。 D. 饮料和烟草的销售量一直未增长。
42. Adjust the volume pushbutton to the proper place you like. ( ) A. 请按动音量按钮，调节你所喜欢的音量。 B. 请将音量按钮移放到你喜欢的位置。
C. 请调节容量按钮，调节到你认为合适的容量。 D. 请将音量按钮放置在你喜欢的位置。
) 43. Cabin attendants must show the passengers how to fasten, adjust and release their seat belts.( ) A. 客舱乘务员必须向乘客示范怎样系、调整和松开皮带。 B. 乘客必须向客舱乘务员展示系、调整和松开皮带的方法。 C. 乘客必须向客舱乘务员展示系、调整和松开安全带的方法。 D. 客舱乘务员必须向乘客示范怎样系、调整和松开安全带。
44. As we all know, there is emergency and survival equipment on board all aircraft. ( ) A. 当我们都知道时，飞机上装有紧急和救生设备。 B. 当我们都知道时，飞机甲板上装有应急和救生设备。 C. 正如我们所知，飞机甲板上有应急和导航设备。 D. 正如我们所知，飞机上有紧急和救生设备。
45. Modern airports provide such facilities as runways, apron, and passenger terminal areas, etc..( A. 现代化机场有跑道、滑行道和旅客终端区域等设施。 B. 现代化机场提供像跑道、停机坪、候机楼这样的设施。 C. 新式机场提供像跑道、停机坪和旅客终端区域这样的设施。 D. 新式机场提供跑道、滑行道和候机楼等设施。
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浙江省2011年7月高等教育自学考试民航乘务英语试题
