国际商务礼仪复习题
I. True of False Questions
1. Arriving 10-15 minutes late for a business appointment is not uncommon in
France.
2. Women can not work alongside men, except in the medical profession in Saudi
Arabia.
3. You can engage in conversations about religion and politics in Saudi Arabia. 4. Showing up late for business meetings in Australia helps to make a great
impression.
5. Advance reservation for visiting professional personage with business or
government office is required in Australia.
6. You can sign a contract or write others name in red ink in South Korea. 7. South Koreans are usually friendly, and negotiations can be very easy. 8. Korean women traditionally keep their family names after their marriage. 9. It is ok to pass things with your left hand in India.
10. Never touch someone else's head in India because the head is considered the seat of the soul in India.
11. Modesty is important in the way you dress, speak and carry yourself in South
Korea.
12. Brazilians like to be early for an appointment.
13. In business negotiations, Russians view compromise as a sign of weakness. 14. Don't praise or reward anyone in public in Russia, as it may be viewed with suspicion or cause envy and jealousy.
15. You think you should avoid asking questions at an interview because it is rude to
interrupt the interviewer by doing so.
16. It is ok for you to complain about your former boss during an interview given by a
competing company.
17. The dress code in the business world is very conservative. This means nothing
flashy and provocative, too causal, too tight.
18. Men have no choice but a suit and a tie. Although there are many variations on the
style of the suit, they are still very monotonous.
19. When you discuss business with your customers, you may not pay attention to
your behavior and that business etiquette plays an important role during business communications.
20. When we talk with a stranger, we usually use Sir when he is a man and Miss or
Madam for a woman.
21. As a representative of your company, you want to ensure that you make the best
impression on potential clients- and that means having at least a basic familiarity with the customs and practices of the region.
22. While making introduction, men should rise while women may remain seated. 23. You should always stand up to greet and shake hands with visitors entering your
office.
24. There is always at least one formal reception dinner, either for welcome or for
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farewell.
25. You should always turn of (or silenee) your cell phone before heading into any job
in terview.
26. No matter what type of level of job you are applying for, you should always go out
of your way to greet the recepti oni sts and secretaries with sin cerity.
27. The correct way to butter bread is to cut it with knife first and then butter and bite it. 28. At any dinner party, dishes can be served and removed from where it is
convenient.
29. To the left and above your plate will be the glasses you will be using during the
meal, arranged from left to right in the order that they will be used if several wines are to be served to accompa ny differe nt courses of the meal.
30. It is improper for a woman to apply lipstick at the table after a meal.
31. After the completion of a formal dinner, place the knife across the fork across the
plate with the kn ife blade facing outward.
32. Showing respect for seniority and recognizing the hierarchical structure are vital for
establish ing and maintaining stro ng bus in ess relati on ships in Russia. 33. It ' polite to make a bus in ess appo in tme nt before 10: a.m. or after 5 p.m. in Germa ny.
34. Pun ctuality is extremely importa nt to a Germa n bus in essma n.
35. It is customary for Australia n bus in essme nto excha nge gifts at first bus in ess
meeti ngs.
36. Deadlines should not be rushed! Making decisions is often a slow and thoughtful
process in In dia n culture.
37. When you know a compa ny you are in terview ing with is hav ing a casual day on
the day you are in terviewed, it is best to dress dow n for the in terview.
38. Casual Friday means I can jump out of bed and dress myself casually to work. Any
way, Friday is whe n we can set free from compa ny dress code.
39. In job-hunting, first impressions are critical. Complex accessories are necessary to
impress the in terviewers.
40. Professional dress code standards are alive and well in major financial and
executive man ageme ntand anyone who aspires to top man ageme ntknows that your pers onal appeara nee coun ts.
41. Firm han dshakes are reserved for men at the beg inning of a meeti ng while loose
ones for ladies at the end of a meet ing. 42. If you are in troduc ing some one who has a title Doctor ”，for example, in clude the title as well as the first and last names in the introduction.
43. You should pay attention to International Protocol because some cultures dislike
physical con tact, eve n han dshakes.
44. All the in dividuals in intern ati onal bus in ess activities are supposed to be equal
in tak ing the resp on sibility of observ ing the same bus in essetiquette, regardless of their age, gender race and nationality .
45. The customary way of greeting is a bow in Japan.
46. The emphasis in Japa nese bus in ess culture is on the act of gift-givi ng not the
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gift itself.
47. A yes” may mea n a lot of things in Philipp in es; therefore, one should be aware of
the subtleties of a particular conv ersatio n.
48. When you visit customers, colleagues and other associates, you can feel free to
read any docume nts, cards, etc. on their desks.
49. Filip inos thrive on in terpers onal relati on ships, so it is advisable to be in troduced
by a third party.
50. Do not rush deals. South Africa ns are very casual in their bus in ess deali ngs. II. Multiple Choice Questio ns
1. When being introduced to a person who is physically challenged such as missing
the right hand, what should you do?
A. Nothi ng-wait for the in dividual to offer their left hand first.
B. Smile, make eye con tact, but avoid han dshak in g-it is not n ecessary. C. Proceed as usual only making the left hand adjustment if they initiate. D. Immediately offer your left hand to establish a comfort position for them. 2. How long should a handshake last?
A. As long as the introduction itself.
B. Long eno ugh so that the other can have a deep impressi on of you. C. End before the introduction is over.
D. It doesn'matter.
3. Should a man wait for a woman to initiate a handshake?
A. Of course. Lady First is a firm rule on all occasions.
B. Not in a bus in ess sett ing. There is no prefere ntial gen der in the bus in ess
arena.
C. Only wait for an old lady to initiate a handshake. D. Only wait for a young lady to initiate a handshake.
4. You are talki ng with a group of four people. Do you make eye con tact with:
A. just the person to whom you are speaking at the moment ?
B. each of the four, moving your eye con tact from one to ano ther? C. no one particular person ( not looking directly into anyoneseyes) ? D. three of the four?
5. Whe n you receive a bus in ess card, what should you do?
A. Put it away immediately into your pocket.
B. Put it in a wallet that will be put in your back pocket. C. Read it carefully and place it on the table in front of you. D. Put in a card case immediately.
6. A receptionist should understand the importanee of the job as keeper of the gate
and the voice of the company greeting the public and observe the following behavior guides EXCEPT ______ .
A. A receptionist should dress conservatively.
B. A receptionist should wear makeup properly (if a lady, usually a lady) and have
his/her hairstyle n eatly and con servatively done.
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C. A receptionist should not eat, chew gum, smoke, or drink at the receptionist
desk.
D. A receptionist should read newspaper at the desk or magazines 7. Whe n you greet a visitor in your office, you should:
A. say nothing and let her/him sit where she/he wishes. B. tell her/him where to sit.
C. say “ Jusiit any where\
D. say nothing and let her/him stand there.
8. You have forgotte n a lunch with a bus in ess associate. You feel terrible and know
he is furious. You should : ____ A. write a letter of apology. B. send flowers.
C. keep quiet and hope he forgets about it. D. call and set up another appointment.
9. In a job in terview, it is better for you to ask questi ons about _____ .
A. job duties, man ageme nt style. B. vacati on, sick leaves. C. salary and bonus
D. lunch breaks and so on.
10. To be prepared for a job in terview, you should collect and n eatly arrange your
important papers in a nice briefcase or portfolio that include the following EXCEPT _____ . A. cover letter B. resume
C. work samples D. driv ing lice nse
11. The recog ni zed bus in ess colors are __ . A. yellow and white B. red and black C. black and gray D. pink and blue
12. In some countries, people tend to have a casual attitude toward time, so what will you do for your appo in tme nt?
A. You'd better be a little bit late, but no more than 5 minutes. B. Always be pun ctual.
C. You can be 15 minutes late as it is socially polite. D. You can be 10 mi nu tes earlier.
13. Where to put toothpicks served for the fin ger-food duri ng the cocktail party? A. Put them at the n earby plate. B. Hide them in the pocket. C. Throw them in the toilet.
D. Look around and find the sig n of plate to put them.
14. You are the host of a cocktail party. If you find one of the guests is alone, you
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should _____ .
A. approach him and keep on talk ing with him
B. quickly greet him and then turn to the other guests C. greet him and in troduce him to the other guests
D. let him alone because the guest may wish to have a rest
15. It is casual Friday, but you will meet with an important client. How do you dress yourself?
A. As you normally would on Friday-the concept of casual Friday is well un derstood.
B. A bit ni cer tha n you would no rmally on Friday, but not in any thi ng special. C. Appropriate for a bus in ess meeti ng. D. You don ' give much thought to your dress at all and get dressed quickly and simply.
16. You have a bus in ess meet ing scheduled, but you are running a little late. Your clie nts have bee n wait ing about 5 minu tes already. What do you do? A. Leave what you are working on and meet with the clients. B. Tell your assista nt to tell the clie nts yo'be there in a few minu tes.
C. Quickly fin ish what you are doing, the n beg in the meet ing.
D. Go and see the clients yourself, tell them you are running late and will be fini shed soon.
17. It is said you should make bus in ess calls duri ng the time of office hours most people are freshest to receive them. When is it? A. 8 a.m. to 10 a.m. B. 10 a.m. to noon C. 1 p.m. to3 p.m. D. 3 p.m. to 5 p.m.
18. You're in a restaura nt and a thin soup is served in a cup with no han dles. To eat it you should:
A. pick it up and drink it B. use the spo on provided
C. eat half of it with a spo on and drink the rema in der D. blow on it if it is hot
19. You're at a table in a restaura nt for a bus in ess dinner. Midway through the meal, you're called to the teleph one. What do you do with your n apk in? A. Take it with you
B. Fold and place it to the left of your plate C. Loosely fold it and place it on the right side D. Leave it on your chair
20. While hav ing a dinner, food is passed ______ . A. clockwise
B. coun ter-clockwise C. across the table D. the way one wants
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国际商务礼仪学生复习题
